POLICIES AND PROCEDURES

   

Please be on time! At the same time, however, don’t be too early. We need every moment to prepare for your child’s party. 

Arrival time for your upcoming party is no earlier than 15 minutes before beginning of your party.

If any of your guests arrive late they will join the party at the stage it is in progress. We cannot stop the party to do hair, make-up or nails to accommodate 40 minutes late guests.  

  

Please let us know the correct number of children attending! We know that you may not be able to pin-point the exact number when booking ,  but approximately 5 DAYS BEFORE YOUR PARTY THE MANAGER of Olivia’s will contact you to find out how many kids will be attending the party and answer any last minute questions you may have. 

There has to be verbal contact 5 days before your party to stop a possible error or miscommunication. Please call us at 727-992-6170 or email us if you have any questions.. We can’t prepare for your party if we don’t know how many guests are coming. 

Parents/Adults are welcomed.Since we do not charge for adults for our kids parties the adults will not be waited on and seating at our  heart shaped table  is for the kids only. Keep in mind our staff is there for the children. 

Deposit /CANCELLATIONS/NO SHOWS:

    

DEPOSIT/ PAYMENTS /CANCELATIONS

A non-refundable deposit of $150 is required to reserve a party with the balance due in full EITHER BY CARD THE NIGHT BEFORE THE PARTY OR CASH RIGHT BEFORE THE START TIME OF THE PARTY.   No Shows are charged at full party value.  Parties can not be canceled up to 45 days before the party. 

  

  Hygiene Disclosure:
All of our hair brushes and combs are sanitized before every party. We only use disposable applicators for make up application. We reserve the right to refuse service to any guest or client ,who  has head lice and other spreadable disease. 

 Thank you !!!!!